Terms of Service

When you place an order with 4na Printing, you enter a straightforward working agreement. These Terms of Service outline exactly what you can expect from us and what we need from you. They apply to every order — big or small, custom or readymade — whether you reach us in person, by phone, by email, or through our website.

Take a moment to read them. If anything is unclear, ask before you commit. We would much rather take ten minutes to clarify a point than risk a misunderstanding later.

About This Agreement

Who we are. 4na Printing is a Malaysian jersey and apparel printing business owned by Ikbal Hossain. Our physical store operates from No.11, Jalan 6/4, Taman Commercial Park, Pandan Indah, Ampang 55100 Kuala Lumpur. Since 2012, we have been producing custom sportswear, corporate uniforms, and promotional merchandise for clients across Malaysia and neighbouring countries.

Our website. The site 4naprinting.com serves as a portfolio and service showcase. No products are sold directly through the website, and no payments are processed online. All orders are placed and confirmed via our store, phone, WhatsApp, or email. When you contact us and we mutually agree on a job, these Terms govern that transaction.

Acceptance. By requesting a quote, approving a design proof, or making a payment, you accept these Terms. If you are ordering on behalf of a team, company, or organisation, you confirm you have the authority to bind that entity.

How an Order Works

Here is the typical flow from first enquiry to final delivery. Every step exists to protect both your investment and our production integrity.

Step 1 – Enquiry and Quote. You tell us what you need — garment type, quantity, printing method, colours, any reference design. We respond with a detailed quote. Quotes are valid for the timeframe stated; after that, material costs may shift and we will reconfirm pricing.

Step 2 – Design and Proof. For custom work, our design team prepares a digital proof or a physical sample. We send it to you for review. This proof is not a rough sketch. It shows exact placements, spelling, colours, and proportions.

Step 3 – Sample Approval. You examine every detail on the proof. You confirm in writing (email, WhatsApp message, or signature in store) that the design is correct. This approval is binding. Once you say “go ahead,” we lock the design and begin full manufacturing. Any error you miss at this stage — a misspelled name, an old logo version, a shade you later change your mind on — is not our responsibility. We print exactly what you approved.

Step 4 – Production. We manufacture your order using the agreed method (sublimation, DTF, screen printing, heat transfer). Our standard turnaround is communicated upfront. Large orders or peak seasons may require a slightly extended timeline, which we will confirm before you pay.

Step 5 – Quality Check and Delivery. Every piece passes a final inspection. You then collect from our Pandan Indah store, or we ship to your address using a trusted courier. Shipping times and costs depend on your location.

Payment Terms

• Bulk and custom orders (20 pieces minimum): A deposit of 50% is required to secure the job and begin production. The remaining balance is due before collection or dispatch — or upon delivery, if a prior arrangement is made and confirmed by us in writing.

• Readymade retail items in store: Full payment at the time of purchase.

• Accepted methods: Cash, bank transfer, and selected digital payment channels. We will provide our official payment details in your invoice. Never send payment to unverified accounts.

If you delay payment beyond the agreed due date, production or delivery will be paused. We will communicate with you before any order is cancelled due to non-payment.

Cancellations and Changes

We understand plans sometimes shift. How we handle this depends on the production stage:

• Before sample approval: You may cancel or change your order freely. If you have already paid a deposit, we will refund it minus any design time or material cost already incurred (we will provide a transparent breakdown).

• After sample approval but before production starts: A 20% cancellation fee applies to cover labour, admin, and material allocation.

• After production has begun: Cancellation is no longer possible. The full order amount remains payable because the garments are already printed specifically for you.

For custom orders, changes to design, sizes, or quantity after approval are treated as a new request. We will do our best to accommodate minor adjustments, but we cannot rework a job that has been fully printed.

Design Ownership and Usage

Your artwork. You retain full ownership of your logos, branding, and original designs. When you submit a file, you guarantee that you have the legal right to use it. We are not liable for any trademark or copyright infringement caused by designs you provide. We will never reuse your artwork for another client or display it publicly without your explicit consent.

Our design work. Any original layout or artwork created by our in-house design team as part of your order is licensed to you for use on the garments we produce. Full vector files are available upon request, subject to an agreed file release fee.

Portfolio display. We love to show off great work. With your permission, we may photograph finished items and display them as samples in our store, website, or social media. You can decline this at any time — just let us know.

Delivery and Risk

We treat your order with care, but once goods leave our facility, certain risks shift.

• Store collection: Risk passes to you when you take possession of the items. Inspect your order before leaving if possible.

• Shipping: We package goods securely. Risk transfers to you when the courier picks up the parcel. If a package arrives damaged, contact us immediately. We will assist in filing a claim with the courier and work towards a resolution (reprint or partial compensation) on a case-by-case basis.

• Delayed delivery: We give realistic timelines. However, force majeure events (natural disasters, lockdowns, courier strikes) are beyond our control. We will keep you informed and do everything reasonably possible to minimise delays.

Returns, Reprints, and Refunds

Our full Return & Refund Policy is available on a separate page. The core principles are:

• Manufacturing defects: If we make a verifiable mistake (wrong fabric, print defect, deviation from the approved proof), you must notify us within 7 days of receiving the goods. We will reprint or, if unfixable, refund.

• Custom orders: Once you approve the sample, you bear responsibility for design accuracy. We do not accept returns or issue refunds for errors visible in the approved proof. We only take liability for manufacturing faults that occur after approval.

• Readymade items: Returns are accepted within 7 days only for unworn, unwashed items with a manufacturing defect. Change of mind is not covered.

Please read the separate policy for full details. It forms part of these Terms.

8. Limitation of Liability

We guarantee professional-quality printing and manufacturing. Our liability is strictly limited to the value of your order. We are not liable for:

• Indirect losses such as missed event branding opportunities or lost sponsorship income.

• Damage caused by improper washing, extreme heat, or use of harsh chemicals after the product is in your hands.

• Colour variations between a digital screen and a physical garment when you approved the proof remotely without requesting a physical sample. We strongly recommend an in-person sample check for colour-critical jobs.

All care instructions are provided with your garments. Follow them to maintain the print quality we delivered.

9. Privacy and Data Handling

We collect only the personal information necessary to process your order — name, contact details, shipping address, and design files. We do not sell, share, or misuse your data. Our full Privacy Policy details how we store, protect, and delete your information. By using our services, you also consent to that policy.

10. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Any dispute arising from our service agreement will first attempt to be resolved amicably through direct conversation. If a resolution cannot be reached, the matter will be referred to the courts of Kuala Lumpur.

Our goal is never to argue in a legal setting. If you are unhappy with any aspect of your order, speak to us directly. We have solved thousands of situations with simple conversation and genuine intent over the past decade-plus.

11. Changes to These Terms

We may update these Terms from time to time to reflect new equipment, industry practices, or legal requirements. The version in effect at the time you place your order is the one that applies to that order. We keep the current version available on our website and will provide a copy upon request.

Let’s Get to Work

When both sides understand the rules, the process runs smoothly. That is all these Terms are meant to achieve — a clear, fair framework so you get outstanding custom gear without surprises.

Ready to start your order or need something explained?
Walk into our shop, give us a call, or drop a message.

4na Printing
No.11, Jalan 6/4, Taman Commercial Park, Pandan Indah, Ampang 55100 Kuala Lumpur
Phone / WhatsApp: +60163790276
Email: info@4naprinting.com
Service Hours: Monday – Saturday, 9am to 9pm

Over 14 years of printing, we have learned that a good partnership starts with clear words and honest intentions. That remains the foundation of every order we accept.