Privacy Policy

Your trust is something we never take lightly. At 4na Printing, we handle your personal information with the same care we put into every print. This Privacy Policy explains exactly what data we collect, why we need it, how we protect it, and the rights you hold. It applies to all interactions with us — in our Pandan Indah store, through our website, over the phone, or via messaging.

By engaging our services, you consent to the practices described here. If anything is unclear, reach out before you share your details. We would rather answer five questions upfront than leave you with even a single doubt.

Who We Are

We’re 4na Printing, your trusted printing service and jersey manufacturer in Malaysia. Owner Ikbal Hossain founded this business in 2012, and every member of our team operates from a single, secure location:

No.11, Jalan 6/4, Taman Commercial Park, Pandan Indah, Ampang 55100 Kuala Lumpur.

When this policy says “we,” “us,” or “our,” it means 4na Printing and its authorised staff.

Information We Collect

We only gather information that helps us deliver your order, respond to your enquiry, or improve your experience. We will never collect data we have no justification to hold.

a) Information you give us directly

• Your full name

• Contact details (phone number, email address, shipping address)

• Design files, logos, artwork, and written instructions you send for custom printing

• Payment or transaction records (we never store full credit card or bank login details)

b) Information we collect automatically online

• Technical data like your IP address, browser type, and device when you browse 4naprinting.com

• Pages viewed and time spent on the site (via standard, privacy-conscious analytics)

Our website showcases our portfolio and does not process direct sales. It does not require you to create an account or submit payment information online.

c) Information collected in our physical store

• Walk-in customers who place orders provide the same identification and contact details as above, taken during in-person consultation.

How We Use Your Information

Every piece of information you share has a strict purpose. We use your data only for:

• Order fulfillment: Producing, personalising, and delivering your jerseys, apparel, or promotional items exactly as instructed.

• Design and sample approval: Sharing proofs, mockups, and photos so you can confirm details before manufacturing begins.

• Customer support: Answering your queries, providing quotes, and handling after-sale service or returns under our warranty.

• Business communication: Sending order updates, invoices, and occasional service-related messages. We do not bombard you with marketing.

• Legal compliance: Maintaining financial records required by Malaysian law and protecting against fraud.

We do not use automated profiling, and no decision about your order is made solely by a machine.

How We Protect Your Information

Your data lives in a controlled environment. Physical records and in-store order forms are stored in locked cabinets when not being processed. Digital files — including your artwork and contact lists — are kept on password-protected systems with restricted staff access. Our devices are updated regularly, and we deploy basic network security measures to block unauthorised entry.

While no online transmission is 100% guaranteed, we apply sensible, industry-standard safeguards to everything we keep. If you ever want to know how a particular file is stored, just ask. We gladly explain.

Sharing Your Information

We sell our printing, not your data. We never sell, rent, or trade your personal information to third parties for any purpose.

We only share limited information when absolutely necessary to complete your order or comply with the law:

• Delivery partners: We pass your name, address, and contact number to trusted couriers so your package reaches you.

• Payment processors: When you pay digitally, the transaction is handled by your bank or payment gateway; we do not see or store your full card details.

• Legal obligations: If a Malaysian court or regulatory authority requires disclosure, we comply strictly within the scope of the law.

Any third party that receives data from us is contractually bound to protect it and use it only for the specified task.

Cookies and Website Data

Our website 4naprinting.com may use a minimal set of cookies to understand visitor patterns (e.g., which services page people find most helpful). These cookies do not identify you personally. You can disable cookies in your browser settings at any time; the site will still function fully for browsing our portfolio.

We do not run intrusive tracking, retargeting ads, or behavioural profiling through our website.

Data Retention

We retain your information only as long as it serves a genuine need:

• Order records and associated contact details are kept for a reasonable period to support returns, warranty claims, and financial audits.

• Design files and artwork you send us are stored in your job folder. If you request deletion after your order is complete, we will remove them, provided no legal or accounting obligation requires retention.

• If you have not engaged our services for an extended time and have no active order, we may securely purge your data during routine housekeeping.

Your Rights

You have control over what happens with your information. Subject to any legal compliance we must maintain, you are entitled to:

• Access: Request a summary of the personal data we hold about you.

• Correction: Ask us to rectify any inaccurate or outdated information immediately.

• Deletion: Request the removal of your personal data when it is no longer necessary for the purpose it was collected.

• Withdrawal of consent: If we rely on your consent for any specific processing, you may withdraw it at any time without affecting the lawfulness of processing done prior.

To exercise any of these rights, email us at info@4naprinting.com or WhatsApp +60163790276. We will verify your identity and respond within a timeframe that meets Malaysia’s Personal Data Protection Act (PDPA) requirements — typically within 14 days.

Links to Other Websites

Our website or social pages might link to external sites (such as Facebook or Instagram). This policy does not cover those platforms. Please read their privacy documentation before interacting there.

Policy Updates

We may revise this Privacy Policy occasionally. When we do, the updated version will be available right here on our website, with the effective date noted at the top. If we have your active email on file and the changes are substantial, we will notify you directly. Using our services after an update means you accept the revised policy.

A Real Commitment, Not Just a Document

We have been a local, family-faced business in Pandan Indah since 2012. When you hand us your phone number, your team list, or the design file you spent hours creating, you’re putting your business in our hands. We honour that. Speak to us in person, and you’ll see there’s no gap between what this policy promises and how we operate every single day.

Contact 4na Printing

For any privacy-related questions, or to raise a concern about how your data is handled, reach out directly. We respond personally.

Address:
No.11, Jalan 6/4, Taman Commercial Park, Pandan Indah, Ampang 55100 Kuala Lumpur

Phone / WhatsApp:
+60163790276

Email:
info@4naprinting.com

Service Hours:
Monday to Saturday, 9am – 9pm

If you ever feel uncomfortable about how we handle information, we want to be the first to hear it — and the first to fix it.