We take immense pride in every piece that leaves our production floor. Our name is on it, and we want you to feel that pride every time you wear it. This policy explains exactly when we accept returns and issue refunds. It is fair, transparent, and built to protect both you and us. Please read it carefully before placing any order.

By placing an order with 4na Printing, you agree to the terms below.

Our Commitment to Quality

Before anything leaves our facility, it passes through a dedicated quality check. We inspect colours, print alignment, stitching, and fabric integrity. If you ever receive a product with a genuine manufacturing defect, we take full responsibility. This policy does not exist to escape accountability — it exists to make sure we deal with real faults seriously while preventing misunderstandings on custom-made goods.

General Return Conditions

You may return a product only under these conditions:

• You notify us within 7 days of receiving your order or picking it up from our store.

• The item has a manufacturing defect or a verifiable mistake made by us.

• The product is unworn, unwashed, and in the exact condition you received it. We need clear photo or video proof of the defect.

We do not accept returns for:

• Change of mind after purchase.

• Choosing the wrong size, colour, or fabric unless we made the error.

• Slight colour variation between a digital screen and the physical printed item. (We calibrate our printers, but screens differ. We encourage physical sample approval precisely for this reason.)

• Normal wear and tear, damage from improper washing, or misuse.

If the defect is confirmed, we will first offer a replacement or reprint. A refund is only issued when we cannot fix the problem to your reasonable satisfaction.

Refund Policy

We issue a refund only if the fault is major and originated entirely from our end, and we are unable to provide a satisfactory replacement within a reasonable timeframe.

Refunds are processed back to the original payment method. Please allow 5 to 10 working days for the amount to appear in your account, depending on your bank.

For minor imperfections that do not affect the overall use or appearance of the garment, we may offer a partial adjustment or goodwill credit at our discretion. A blanket refund request without a legitimate manufacturing fault will be respectfully declined.

Custom Orders & The Sample Approval Step

This section is the most important part of our policy, and we ask you to read it closely.

Every custom bulk order starts with a digital proof or physical sample. We share this with you for approval before a single production item is printed. During this stage, it is your responsibility to check every detail:

• Spelling of names, numbers, and sponsorship text.

• Placement and size of logos.

• Colour codes (especially if you requested Pantone matching).

• Sleeve, collar, and panel colour combinations.

• Sizing specifications.

Once you give us written or documented approval (in person, via email, or through messaging), the design is locked. We immediately move into full manufacturing.

We cannot accept returns, offer exchanges, or issue refunds for custom orders after production if the error existed in the sample you approved. Even if the final garments look different from what you imagined, the approved sample becomes the contract. We manufacture exactly what you confirmed.

Examples where we will not be held responsible:

• A team name misspelled on the approved proof that you later notice only after the jerseys arrive.

• A logo printed in a different position than you wanted, but matches the approved mockup exactly.

• A shade of blue that looks slightly different under stadium lights — if you approved the sample under shop lighting or on a screen.

We will take full responsibility and reprint at our cost if:

• The finished product deviates from the approved sample (e.g., we used the wrong fabric, the print peeled after one wash, colour patches are visible that were not in the proof).

• A manufacturing flaw appears that is unrelated to the approved design (e.g., faulty stitching, uneven hemlines, or print alignment errors we introduced during production).

In short, if we made a mistake during manufacturing, we fix it. If the approved design had a mistake you missed, we cannot absorb that cost.

Why We Strongly Recommend Physical Sample Approval

Our shop is open Monday to Saturday, 9am to 9pm. When you walk into our Pandan Indah store, you can touch the fabric, see the exact colours under controlled lighting, and try on sizing samples. A physical inspection eliminates almost every post-production surprise. For bulk orders above 20 pieces, physical sample approval is the safest path and is highly recommended.

We understand that not every client can visit in person. In such cases, we handle sample approval remotely. We send high-resolution digital mockups, close-up photos of fabrics, and — when necessary — short video clips showing the actual material under different angles. You then confirm approval by replying to our email or message.

Please understand: remote approval demands extra diligence from your side. We provide as many visual details as technically possible, but ultimately, you must review them with the same care you would in person. Once you approve remotely and production finishes, the same rules apply — we are not liable for issues that were visible in the materials we sent for review.

How to Report an Issue

If you believe your product has a manufacturing defect, follow these steps:

1. Contact us immediately — within 7 days of receiving your order.

2. Send clear photos or a short video showing the fault. Email them to info@4naprinting.com or WhatsApp us at +60163790276.

3. Include your order details (invoice number or name used at purchase).

Our team will assess the evidence within 1 to 2 working days. If the defect is confirmed, we will arrange a reprint, replacement, or — in the rare case of an unfixable major mistake — a refund.

A Note About Our Website and Purchases

Our website at 4naprinting.com showcases our portfolio, services, and sample designs. It does not process direct sales transactions. All orders are placed and finalized through our physical store, over the phone, or via email and messaging. When you pick up your order or receive a shipped package, you are dealing with a product manufactured under a confirmed agreement. This policy applies uniformly to all purchase channels.

Policy Updates

We may update this policy from time to time. The version published on our website at the time of your order governs your purchase. If we make significant changes, we will notify returning customers where practical.

Fairness Drives Everything We Do

We have been serving Malaysia since 2012. Our reputation rests on thousands of satisfied teams, businesses, and individual buyers. This policy is written to be reasonable and to protect the trust you place in us. If you are ever uncertain about a detail before approving a sample, just ask. We would rather spend an extra five minutes clarifying than have either side face a situation this policy exists to avoid.

Contact 4na Printing

Address:
No.11, Jalan 6/4, Taman Commercial Park,
Pandan Indah, Ampang 55100 Kuala Lumpur.

Phone / WhatsApp:
+60163790276

Email:
info@4naprinting.com

Service Hours:
Monday to Saturday, 9am – 9pm

If you have any questions about our return and refund terms, reach out before placing a bulk order. We will walk you through the process, show you samples, and make sure every detail is clear before a single stitch is made.